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Exam Name:
Business
Edition 6000 for Account Managers
Question: 1
|
Where in the value chain do collaboration architecture
solutions bring the highest value to businesses?
A. In human resources management processes
B. Infrastructure
C. In logistics processes
D. Within core business processes
Answer: D
|
Question: 2
|
Which three of these are market trends that drive the
need for an improved, more efficient collaboration experience? (Choose
three.)
A. automated order processing
B. conducting business globally across several or all
time zones
C. effective HRM system
D. work anywhere, anytime, any device
E. inventory
management
F. cloud services and social media
Answer: B, D, F
|
Question: 3
|
Management style is a key factor in effective
collaboration. How does management style affect and help create a collaborative
culture in an organization?
A. It ensures higher quality and performance.
B. It makes collaboration easy and natural.
C. It stores information logically.
D. It establishes collaboration as a corporate behavior.
Answer: D
|
Question: 4
|
Which three collaboration mechanisms increase customer
satisfaction? (Choose three.)
A. attractive TV advertisements
B. variety Of customer communication channels
C. flexible, enhanced customer service processes
D. effective mail and email communication
E. frequent phone communication
F. ability to access customer data from any device,
anywhere
Answer: B, C, F
|
Question: 5
|
Which statement best describes the Cisco collaboration
architecture?
A. It is a collaboration framework designed to integrate
the existing collaboration functionalities of a customer with Cisco network
infrastructure.
B. It is a collaboration framework designed to support
the collaboration needs of a typical large enterprise.
C. It is a flexible collaboration framework designed to
support any customer and any user collaboration needs.
D. It is a flexible network framework designed to enable
integration with the collaboration requirements of a customer.
Answer: C
|
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